Led product design practice in a Defense Innovation Unit, modernizing how Soldiers build software.

How community driven design can teach 13 product teams to use process mapping, building stakeholder buy-in with their proposed product solutions.

Our leadership team enabled product team members to understand their role in ensuring Section 508 compliance is embedded in the software product. and implement accessible design practices that allow users of diverse abilities to navigate, comprehend, and utilize products effectively.

Enhanced membership conversion through a mobile-first application experience that streamlined eligibility verification and expedited the onboarding process.

Designed an interactive, progressive web application that replaced static PDFs with a dynamic, touchscreen-enabled checklist—developed through iterative user research and prototyping—to minimize system failures and standardize safety procedures.